REFUND POLICY

Last Updated: September 23, 2026

At Angel Defend AI, we want you to be satisfied with your purchase. This Refund Policy explains our guidelines for returns, refunds, replacements, and order cancellations for products purchased through angeldefendai.com.

By placing an order with Angel Defend AI, you acknowledge and agree to the terms outlined below, subject to any rights provided to you under applicable consumer protection laws.

1. RETURN ELIGIBILITY

To be eligible for a return, the item should generally:

Be returned within the applicable return period stated for the order
Be unused or in its original condition
Include the original packaging when reasonably possible
Include accessories, manuals, and other components supplied with the product
Include proof of purchase or order information

Certain products may have additional return requirements because of their nature.

We reserve the right to review returned items before approving a refund or replacement.

2. RETURN PERIOD

Customers should contact us as soon as possible if they wish to return an item.

Unless a different period is specifically stated on the applicable product page or order confirmation, return requests should be submitted within 30 days of delivery.

Items returned after the applicable return period may not be eligible for a refund or replacement, except where required by applicable law.

3. NON-RETURNABLE ITEMS

Certain items may not be eligible for return where permitted by applicable law, including:

Products that have been used or installed in a manner that prevents resale
Items damaged through misuse or improper handling
Products missing essential components
Items that have been altered or modified
Products returned without required accessories
Certain hygiene-sensitive or personal-use products
Digital products or downloadable content after access or delivery
Gift cards or similar items where applicable

Additional product-specific restrictions may be disclosed on the product page or at checkout.

4. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

To help us investigate the issue, we may request:

Your order number
A description of the problem
Photographs or videos of the product
Photographs of the packaging
Other information reasonably necessary to evaluate the issue

Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate resolution.

5. WRONG OR MISSING ITEM

If you receive an incorrect item or an item is missing from your order, please contact our support team as soon as possible.

We will review the order and work with you to determine the appropriate resolution.

Please provide your order number and details of the item you received or did not receive.

6. HOW TO REQUEST A RETURN

Before sending an item back, please contact us at:

support@angeldefendai.com

Please include:

Full name
Order number
Product name
Reason for the return
Photos or other supporting information when applicable

Do not send a product back without first contacting our support team unless otherwise instructed.

We will provide return instructions when your request is approved.

7. RETURN SHIPPING

Unless the return is due to an error on our part, such as receiving the wrong product or receiving a defective or damaged product, the customer may be responsible for return shipping costs.

If the return is approved because the product was defective, damaged during delivery, or incorrectly fulfilled, Angel Defend AI may provide appropriate return shipping assistance where applicable.

8. REFUND PROCESS

Once an approved return is received and reviewed, we will determine whether the item meets the applicable refund requirements.

If approved, the refund will generally be issued to the original payment method.

Refund processing times may vary depending on:

Payment provider
Bank or financial institution
Card issuer
Processing times
Other factors outside our control

We will initiate approved refunds as soon as reasonably practical after the return has been processed.

9. PARTIAL REFUNDS

In certain circumstances, a partial refund may be issued instead of a full refund.

This may apply when:

An item is returned with missing components
The product shows use or damage not caused by a defect
The item is not returned in its original condition
Only part of an order is eligible for a refund

Any adjustment will be communicated to the customer when applicable.

10. SHIPPING FEES

Original shipping charges may not be refundable unless:

The order was incorrectly fulfilled
The product arrived defective or damaged
The refund is otherwise required by applicable law
Angel Defend AI determines that a shipping refund is appropriate

Return shipping costs are generally the customer's responsibility unless otherwise stated.

11. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at support@angeldefendai.com.

We will make reasonable efforts to accommodate cancellation requests received before the order has entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to follow the standard return process.

12. SALE AND PROMOTIONAL ITEMS

Products purchased during promotional periods may remain subject to this Refund Policy unless specific terms were provided with the promotion.

If a promotional offer includes special return or refund conditions, those conditions will apply to the applicable purchase.

13. EXCHANGES AND REPLACEMENTS

Where available, Angel Defend AI may offer a replacement instead of a refund for products that arrive defective, damaged, or incorrectly fulfilled.

Replacement availability depends on product inventory.

If an identical replacement is unavailable, we may offer another appropriate resolution, such as a refund.

14. PRODUCT WARRANTIES

Some products may include a manufacturer's warranty.

Manufacturer warranties are separate from Angel Defend AI's return and refund process and may be subject to additional terms established by the manufacturer.

Where applicable, we can provide reasonable assistance in directing customers to the appropriate warranty information or provider.

15. FRAUDULENT OR ABUSIVE RETURNS

We reserve the right to refuse returns or refunds where there is reasonable evidence of:

Fraudulent activity
Intentional product damage
Repeated abuse of the return process
False claims
Unauthorized use of a payment method
Other misuse of our policies

This does not affect any consumer rights that cannot legally be excluded.

16. INTERNATIONAL RETURNS

International customers may be responsible for return shipping costs, customs charges, duties, taxes, or other costs associated with returning an item, except where applicable law requires otherwise.

International return processing may take longer due to shipping and customs procedures.

17. CONSUMER RIGHTS

This Refund Policy is intended to operate alongside applicable consumer protection laws.

Nothing in this policy is intended to limit, exclude, or waive any consumer rights that cannot legally be limited or excluded.

Where applicable law provides greater rights than those described in this policy, the applicable law will apply.

18. POLICY CHANGES

Angel Defend AI may update this Refund Policy from time to time.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage customers to review this policy periodically.

19. CONTACT US

If you have questions about a return, refund, replacement, or cancellation, please contact us.

Angel Defend AI

Email: support@angeldefendai.com

Website: angeldefendai.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

ANGLE DEFENDAI